©2019 LO&BOLD. ALL RIGHTS RESERVED.

FAQ

What is your return policy?

There are no returns on earrings or pierced jewellery unless deemed faulty due to sanitary reasons.

Do you offer international shipping?

Yes, we ship worldwide.

Where is my order?

Standard orders are subject to a 1-2 day processing time (unless you have selected a nominated delivery service). Once your order has been dispatched you will be sent an email which contains your tracking number. 

Please ensure you provide your correct email address when placing the order otherwise this will prevent the confirmation and tracking email from reaching you.

What happens if I miss my delivery?

Please give a delivery address at point of order where someone you know is in or your workplace address. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office.